Teacharo
Product and Delivery Manager, Operational GovernanceVoice-first AI for teachers, a semantic runtime engine, and an ST4S / ISO 27001 operations portal.
More information →Transurban, West Gate Tunnel
Automation test managerBilling and tolling automation for a $10B program with up to 20 testers. On time, on budget, October 2025.
Telstra, Business System Pricing Tool
Product delivery managerA $70M-revenue desktop tool rebuilt as a digital product on AWS, made ready to operate and rolled out to dealers in phases.
Dirawong
Product and delivery leadA contact-centre testing product, idea to production at Medibank, Suncorp and Telstra.
Telstra, Contact Centre Solutions
Senior test manager and senior business analystMoved the internal contact centre to a modular VXML platform (weekly instead of quarterly releases), led an IVR automated test tool, and redesigned the Accounts and Payments IVR: 100k fewer agent calls, about $800K a year saved.