AI Agents and Assistants
Assistants connected to agents: they answer questions from your documents and perform actions using tools that you define.
Most AI chat tools answer from the internet. An AI Knowledge Assistant answers from your business: your policies, procedures, product information, contracts and the notes your team makes during the day. Staff ask by voice or by typing, on a phone or at a desk, and get an answer with its source. The same assistant becomes an agent: it turns a spoken note into a task with a due date, or a draft email ready to send. Built on the strongest level of personal-data security, it can be set up for your business with your own documents and connected systems.
Why it exists
The answers to everyday questions, what the warranty covers, what a policy says, what was agreed with a customer, sit in documents and in people's heads. Finding them takes time and the answers drift. An assistant on your own knowledge gives everyone the same answer, with the source, and keeps up as the documents change.
What you get
- Answers with the document and version they came from
- Tasks captured from a spoken note, a call or a chat, with due dates and draft emails ready to send
- Voice and chat, on a phone or a desktop
- Usage and AI cost per user and per task, through Customer Operations
What you can do
- Load your documents into a knowledge base (RAG and graphRAG) that stays current as they change
- Connect your systems through MCP connectors so the assistant can look things up and act
- Change what the assistant does and how it answers through configuration, without a release
- Choose the model for each job and keep the cost in view
- Keep personal information protected at the strongest level of security